Shipping and Delivery
We will ship orders within 72 hours of receipt of the order confirmation.
Should an unexpected delay in shipping occur, we will notify you by telephone and e-mail (or letter) of the new projected shipping date and provide you with an opportunity to keep your order or cancel it for a prompt and complete refund.
Please allow an additional 2 to 7 business days after the shipment date for delivery. Our products ship from warehouses across the U.S., exact shipping methods and times will vary by item. Also, your items may not ship together or arrive at the same time. We ship orders using UPS, USPS or FedEx.
At Amerizone, all items have Free Shipping, which means no worries about extra costs for shipping.
Unfortunately, we are unable to offer APO/FPO shipping at this time. We hope to offer this service in the future.
Prior to signing for your order please make sure to inspect the packaging for any signs of damage. If any substantial damage is present that you feel may have affected your item please refuse the shipment and Do Not Sign the Delivery Receipt. Once the order is refused, please contact us at [email protected] or call 515 462 0582 and speak to one of our Customer Service Specialists so we can complete the claim and process a replacement order.
If the damage to the package is minor and you feel your order has not been affected you can still accept the shipment but make sure to note the delivery receipt with the exact nature of the damage and write on the delivery receipt “Subject to Concealed Damage”.
Immediately after receiving you order, open and inspect your item for any signs of “Concealed Damage”. In the event that you encounter any damage contact the carrier immediately to report the damage. The Carrier should be contacted no later than 48 hours after receipt of the shipment. You will need to retain your copy of the delivery receipt as well as all of the original packaging materials for proper claim documentation. If possible, digital photos should also be taken to further support any claims. Once you have contacted the carrier, please contact us promptly at [email protected] or call 515 462 0582 and speak to one of our Customer Service Specialists so we can complete the claim and process a replacement order.
Tracking Your Order
After we process your order, you will receive a tracking number in the email inbox you used during the checkout.
If you haven't received your order(s) within 7 business days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.